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Elder Depot :: Help zone :: Previous Page
FAQ

Frequently Asked Questions

  1. Do you have an Print Catalog (offline)?
  2. Do you accept medicare, medicaid, or other types of insurance for payment?
  3. How long will it take to receive my order?
  4. Will I be able to track my order?
  5. How can I place an order off-line?
  6. Why do I sometimes receive my order in separate shipments?
  7. Do you ship to U.S. territories (Alaska, Hawaii, and Puerto Rico?
  8. Do you ship outside of the United States?
  9. Do you ship incontinence products in discreet packaging?
  10. Do you have a storefront?
  11. Do you offer credit terms?
  12. Do you provide product samples?
  13. Do you provide bulk order pricing?
  14. What is the mailing address for Elder Depot?
  15. How do I RETURN an item?
If you do not see your question listed here, please forward an e-mail to support@elderdepot.com and you will receive a response shortly.



  1. Do you have an Print Catalog (offline)?
    We do not presently have a print catalog available at this time. All of our current products are available within our online catalog, providing convenient shopping 24 hours a day, 365 days a year. A printer-friendly icon is located at the top of each product details page for printing convenience.

  2. Do you accept Medicare, Medicaid, or other types of Insurance for payment?
    In order to keep our costs lower, we do not currently accept Medicare, Medicaid, or third party insurance for payment. Available forms of payment include Visa, MasterCard, Discover, American Express, Checks, and Money Orders.

  3. How long will it take to receive my order?
    Orders placed Monday through Thursday will generally ship by the next business day. Orders placed on Friday or over the weekend will ship on Monday. Packages ship UPS or FedEx Ground and arrive within 1-5 business days (depending on location). Expedited shipping (3-Day, 2nd Day, and Next Day) are available upon request. Please review our     Shipping Policy for full details.

  4. Will I be able to track my order?
    Yes. Once an order has been shipped, an email confirmation will be emailed to you with the UPS or FedEx tracking number(s). Orders can also be tracked online 24 hours a day by clicking on "my account."

  5. How can I place an order off-line?
    Orders can be placed off-line by completing the checkout process and selecting "pay by phone" as the payment method for your order. You can then call customer service with your Order ID# and credit card information. You can also select "Pay by Check or Money Order" if you prefer to mail in your order. For more details, please view our     Ordering Instructions.

  6. Why do I sometimes receive my order in separate shipments?
    In order to ensure the most efficient time in transit for your products, Elder Depot uses various distribution facilities throughout the U.S. We always ship products from the closest warehouse to your location based on product availability. In some cases, this may result in the receipt of more than one package. Once the order has been shipped, an email will be sent with all tracking number(s) associated with your order.

  7. Do you ship to U.S. territories (Alaska, Hawaii, and Puerto Rico)?
    Elder Depot does ship to Alaska, Hawaii, and Puerto Rico. Orders can be placed online 24 hours a day using our secure online ordering system. Please note that free shipping does not apply to these states.

  8. Do you ship outside of the United States?
    We can ship many of our products to international destinations; however, orders cannot be placed online. Please e-mail us at     support@elderdepot.com with your complete shipping address and the item numbers and quantities of the products you would like to order. You will receive an email to confirm whether the requested items are available for overseas shipping, along with a shipping rate and estimated time of delivery based on the information provided. View our full Shipping Policy.

  9. Do you ship incontinence products in discreet packaging?
    Most of our cases of incontinence products ship directly in the original manufacturer's packaging, which may include the company name, brand name, size, quantity (or any combination of these) on the outside of the box. Others will be in unmarked boxes. If a product is offered in discreet packaging, it will be listed in the product details.

  10. Do you have a storefront?
    Elder Depot is a virtual online store and does not currently have a storefront location. Our central offices are located at 220 N. Main Street, Sellersville, PA 18960.

  11. Do you offer credit terms?
    Elder Depot does not extend credit for personal or business accounts. Orders ship once payment is received. Our available forms of payment include Visa, MasterCard, American Express, Discover, Checks, and Money Orders.

  12. Do you provide product samples?
    We do not provide product samples. We recommend contacting the manufacturers' direclty for product samples or trial offers.

  13. Do you provide bulk order pricing?
    We are able to provide discounted pricing for bulk orders on many of our products. To obtain a rate quote, contact our customer service center by email at     support@elderdepot.com. Please include the Item Number(s), Quantity of Units, and any details (colors, sizes, etc.) in your email inquiry. You will receive an email response to your request.

  14. What is the mailing address for Elder Depot?
    The address below is for mailing orders or other written correspondence only. Please do not send returns to this address.
    Elder Depot
    606 W. 66th Avenue
    Philadelhpia, PA 19126

  15. How do I RETURN an item?
    Returns are accepted within 30 days of the invoice date. Returns must include a Return Authorization Number to be accepted by the warehouse. Please be sure to review our full     Return Policy and Instructions.

  • What is Incontinence?
    (click for details)

  • What are some of the causes and treatments for incontinence?
    (click for details)

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