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FAQ

Frequently Asked Questions

  1. Do you have an Print Catalog (offline)?
  2. Do you accept medicare, medicaid, or other types of insurance for payment?
  3. How long will it take to receive my order?
  4. Will I be able to track my order?
  5. How can I place an order off-line?
  6. Why do I sometimes receive my order in separate shipments?
  7. Do you ship to U.S. territories (Alaska, Hawaii, and Puerto Rico?
  8. Do you ship outside of the United States?
  9. Do you ship incontinence products in discreet packaging?
  10. Do you have a storefront?
  11. Do you accept purchase orders?
  12. Do you provide product samples?
  13. Do you provide bulk order pricing?
  14. What is the mailing address for Elder Depot?
  15. How do I RETURN an item?
If you do not see your question listed here, please forward an e-mail to support@elderdepot.com and you will receive a response shortly.




  1. Do you have a Print Catalog (offline)?
    We do not presently have a print catalog available at this time. All of our current products are available within our online catalog, providing convenient shopping 24 hours a day, 365 days a year. A printer-friendly icon is located at the top of each product details page for printing convenience.

  2. Do you accept Medicare, Medicaid, or other types of Insurance for payment?
    We do not currently accept Medicare, Medicaid, or third party insurance for payment. Available forms of payment include Visa, MasterCard, Discover, American Express, PayPal, Checks, and Money Orders.

  3. How long will it take to receive my order?
    Orders placed Monday through Thursday will generally ship by the next business day. Orders placed on Friday or over the weekend will ship on Monday. Packages ship UPS or FedEx Ground and arrive within 1-5 business days (depending on location). Expedited shipping (3-Day, 2nd Day, and Next Day) are available upon request. Please review our
    Shipping Policy for full details.

  4. Will I be able to track my order?
    Yes. Once an order has been shipped, an email confirmation will be emailed to you with the UPS, FedEx, or USPS tracking number(s). Orders can also be tracked online 24 hours a day by logging into your account and selecting "order history."

  5. How can I place an order off-line?
    Orders can be placed off-line by completing the checkout process and selecting "pay by phone" as the payment method for your order. You can then call customer service with your Order ID# and credit card information. You can also select "Pay by Check or Money Order" if you prefer to mail in your order. For more details, please view our
    Ordering Instructions.

  6. Why do I sometimes receive my order in separate shipments?
    In order to ensure the most efficient time in transit for your products, Elder Depot uses various distribution facilities throughout the U.S. We always ship products from the closest warehouse to your location based on product availability. In some cases, this may result in the receipt of more than one package. Once the order has been shipped, an email will be sent with all tracking number(s) associated with your order.

  7. Do you ship to U.S. territories (Alaska, Hawaii, and Puerto Rico)?
    Elder Depot does ship to Alaska, Hawaii, and Puerto Rico. Orders can be placed online 24 hours a day using our secure online ordering system. Please note that free shipping does not apply to these states. For a more accurate shipping quote, please contact customer service by email at
    support@elderdepot.com or call (800) 910-7790, Monday through Friday from 9am-5pm EST.

  8. Do you ship outside of the United States?
    At the present time, we do not ship outside of the United States or its territories.

  9. Do you ship incontinence products in discreet packaging?
    Most of our cases of incontinence products ship directly in the original manufacturer's packaging, which may include the company name, brand name, size, quantity (or any combination of these) on the outside of the box. Others will be in unmarked boxes. Most manufacturer's are now using discreet packaging.

  10. Do you have a storefront?
    Yes, Elder Depot does have a retail storefront location! You can visit us in store at 2815 Philmont Avenue, Huntingdon Valley, PA 19006. Please note that we do not carry all items in store, so we recommend calling (800) 910-7790 for availability if looking for a specific product.

  11. Do you accept purchase orders?
    Elder Depot does accept purchase orders and extends credit for business accounts only. Please contact customer service for a credit application by emailing
    support@elderdepot.com or calling (800) 910-7790, Monday through Friday from 9am-5pm EST.

  12. Do you provide product samples?
    We do not provide product samples. We recommend contacting the manufacturers' direclty for product samples or trial offers.

  13. Do you provide bulk order pricing?
    We are able to provide discounted pricing for bulk orders on many of our products. To obtain a rate quote, contact our customer service center by email at
    support@elderdepot.com. Please include the Item Number(s), Quantity of Units, and any details (colors, sizes, etc.) in your email inquiry. You will receive an email response to your request.

  14. What is the mailing address for Elder Depot?
    The address below is for mailing written correspondence only. Please do not send returns to this address.
    Elder Depot
    2815 Philmont Avenue
    Huntingdon Valley, PA 19006

  15. How do I RETURN an item?
    Returns are accepted within 30 days of the invoice date, unless otherwise noted. Returns must include a Return Authorization Number to be accepted by the warehouse. Please be sure to review our full
    Return Policy and Instructions.

  • What is Incontinence?
    (click for details)

  • What are some of the causes and treatments for incontinence?
    (click for details)

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